Saturday, 19. April 2014
06. 08. 12. - 17:00
AUA has apologized to passengers after leaving 189 Lauda Air passengers returning from Tenerife stranded in Slovakia after the plane was forced to land in Bratislava instead of Vienna.
Due to severe weather conditions it was not possible to land in Vienna, so the plane was diverted to Bratislava where passengers were told they would then be flown to Vienna when the storm had passed.
However, a few hours later when the plane had still not taken off, the plane personnel discovered they were over their legal flying time, and passengers were therefore requested to leave the plane for safety reasons.
However, no alternative options for transport to Vienna were made by the airline. Instead passengers including young, disabled and ill people had to fend for themselves.
Niether Bratislava Airport staff nor AUA employees organized a bus for the passengers back to Vienna.
AUA spokesperson Peter Thier said: "This decision is completely incomprehensible.
"What should have happened is that a fleet of taxis should have been sent from Vienna to Bratislava to pick up the passengers, and of course at our cost."
The AUA spokesperson appealed for the 189 passengers to contact the company on the following email address firstname.lastname@example.org where they will receive refunds of their costs as well as some vouchers as compensation.
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Why suffer in silence. Let off steam by letting our readers share your troubles. File your complaints about anything and everything here.
Our ombudsman David Rogers will try and help solve some of the problems from lazy civil servants through to incompetent companies – and at the very least the worst transgressors will end up in our weekly special report.