Austrian Times RSS FeedsLike the Austrian Times Facebook page!Follow us on Twitter!


Events for April
M T W T F S S
31 1 2 3 4 5 6
7 8 9 10 11 12 13
14 15 16 17 18 19 20
21 22 23 24 25 26 27
28 29 30 1 2 3 4
Add your event FREE

Today



BurgKino

Pub Quiz everyTuesday at Johnny's Pub

Popular in Austria

Cosmo&Nanu

Cosmo&Nanu

AUA apologizes for flight chaos

AUA apologizes for flight chaos

AUA has apologized to passengers after leaving 189 Lauda Air passengers returning from Tenerife stranded in Slovakia after the plane was forced to land in Bratislava instead of Vienna.

Due to severe weather conditions it was not possible to land in Vienna, so the plane was diverted to Bratislava where passengers were told they would then be flown to Vienna when the storm had passed.

However, a few hours later when the plane had still not taken off, the plane personnel discovered they were over their legal flying time, and passengers were therefore requested to leave the plane for safety reasons.

However, no alternative options for transport to Vienna were made by the airline. Instead passengers including young, disabled and ill people had to fend for themselves.

Niether Bratislava Airport staff nor AUA employees organized a bus for the passengers back to Vienna.

AUA spokesperson Peter Thier said: "This decision is completely incomprehensible.
"What should have happened is that a fleet of taxis should have been sent from Vienna to Bratislava to pick up the passengers, and of course at our cost."

The AUA spokesperson appealed for the 189 passengers to contact the company on the following email address customer.relations@austrian.com where they will receive refunds of their costs as well as some vouchers as compensation.

Austrian Times


Are you on Facebook? Like the Austrian Times on Facebook and win great prizes!




Tag cloud:
fend  course  Thier  spokesperson  taxis  appealed  Airport  plane  staff  email  customer  Vienna  passengers  austrian  incomprehensible  relations  fleet  Bratislava  Niether  employees


Latest News

 

Pink Easter bunny helps Vienna art world pay tribute to Dürer
The Viennese art world has created its own version of the Easter Bunny – by making a giant sized sculpture of the famous Albrecht Dürer painting currently on display until 29 June as part of the exhibition "Dürer, Michelangelo, Rubens"

Pressure Group To Tackle Victims Of Austrian Officialdom
A group of businessmen fed up at the way companies are being squeezed not only by red tape but also by ever newer taxes have taken to the Internet to try and build up pressure for change.

First Hotel in Millstatt Celebrates 130th Anniversary on Summer 2014
Luxury hotel See-Villa in Millstatt, Carinthia opens its doors anew to welcome the 2014 summer season and celebrates its 130th founding anniversary in Austria's summer capital.

Austrian Teen Girls Become Pin Ups For Syrian Jihad
Interpol is searching for two Austrian teenage girls who they believe have been tricked into going to Syria to fight on the side of Islamic rebels.

As seen at Haydn Kino: The Amazing Spider-Man 2
Film review by Kostyantyn Steblovskyy

Schools Ordered To Save, But Also To Buy Expensive Scales
Austria's embattled finance ministry has been dragged into a new scandal after it emerged that at the same time as demanding schools save 57 Millionen Euros, they were also expected to find an additional 3 million to buy an approved set of weighing scales.

OAP Hunts Down THIS Hit And Run Cyclist
Does anyone recognise this cyclist? If so you can get yourself 200 euros, and do a good deed in the process.

Property price rise continues
The price of property in Vienna has now spiralled so much that every 4th apartment comes with a price tag of 500,000 or more. And every second flat costs 300,000 or more.

Free Staff For One Person Companies - But Only In NÖ
Since the beginning of the year one-man-companies, the so called "Ein-Personen-Unternehmen" in Lower Austria have been entitled to help in the form of a free assistant.

What is on at Burg Kino this week? (18 April - 24 April)



This week at the Burg Kino on the Opernring the following films are showing:





 


Mala Vrata

The most popular stories –
last 7 days



Don't moan alone, the Ombudsman Investigates.

Why suffer in silence. Let off steam by letting our readers share your troubles. File your complaints about anything and everything here.

Our ombudsman David Rogers will try and help solve some of the problems from lazy civil servants through to incompetent companies – and at the very least the worst transgressors will end up in our weekly special report.


Austrian Zimmers